Return Policy

Our dedicated and educated staff members are committed to matching our clients with the correct device. Allow us to engage you in determining your wireless needs and we will do our best to suggest the wireless handset that will complement the way you live, work and play.

Phones and Network enabled Devices

At Maximum Mobility we want to be sure you are happy with your purchase. If you are not satisfied, you can return your purchase for an exchange or full refund, with the original sales receipt, within 15 days of purchase.

To receive a refund, your purchase must be in near new condition with all original packaging, accessories, and contents returned. You may be charged for any usage incurred on phones or other network enabled device.

It is the client’s responsibility to remove all personal data from any returned items (e.g. phonebook data, memory cards, passwords). Once the product is returned, it cannot be subsequently retrieved to recover personal data. Maximum Mobility and/or TELUS are not responsible for personal data left on or in devices.

All TELUS devices are covered by a manufacturer’s warranty. Please inquire as to the service policy and warranty details for the specific device you purchase. In the event your device needs to be serviced by the manufacturer within the warranty period, loaner handsets will be provided to clients who have purchased their handset from Maximum Mobility, subject to availability. Due to limitations in loaner inventory, the same model handset cannot be guaranteed. At our discretion, we may provide loaner handsets, for a fee, to clients who have purchased their handset elsewhere, or whose device is not within warranty parameters, subject to a refundable deposit. See in store for details.

Accessories and other products

Accessories and other complementary products are eligible for return within 15 days of purchase. Simply return the product in resalable condition, complete with all original packaging and accessories and original invoice and we will gladly refund or exchange it for you.

The following products are not eligible for return: purchased accessories with earpieces or ear buds (due to hygienic reasons), top-up PIN for prepaid, and SIM cards.


Refunds will be processed in the same payment type in which they were paid. Electronic refunds must be applied to the same card that was used for the original purchase. Purchases made using gift cards will be issued a store credit.

Maximum Mobility reserves the right to decline the refund or return of products not meeting the return criteria.

Online or purchases by phone are subject to the policies above.

To initiate a return purchased online or by phone, this may be done in person at Maximum Mobility, 14903-118 Ave, Edmonton, AB, T5V 1S3, (780) 453-3500. Alternatively, please contact us for instruction.